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PRIVACY POLICY FOR AUTOPROG

Last Updated: July 2026

AutoProg ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us through our website (https://www.autoprog.co.uk) and during the provision of our mobile automotive services, will be processed by us.

For the purpose of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, AutoProg operates as the Data Controller.

1. Information We Collect From You

We may collect and process the following data about you to provide our specialized automotive technician services:

  • Contact Information: Name, billing address, site location address, email address, and telephone number when you submit a query, request a quote, or book an appointment.

  • Vehicle Information: Vehicle Registration Mark (VRM / Number Plate), Make, Model, Year, and electronic diagnostic trouble codes gathered during vehicle interfacing.

  • Verification Data (Security Auditing): Copies or visual verifications of your V5C Logbook (Vehicle Registration Certificate) and matching government-issued photo identification (such as a Driving Licence or Passport).

  • Technical Data: Internet Protocol (IP) address, browser type, time zone setting, operating system, and platform gathered automatically via website cookies when you navigate our site.

2. Legal Basis for Processing Your Information

Under the UK GDPR, we rely on the following lawful bases to process your personal data:

  1. Contractual Necessity: To provide you with quotes, book your appointment, and perform mobile auto locksmithing, ECU tuning, or mileage correction services.

  2. Legal Obligation / Public Interest: We process and record Proof of Ownership data (V5C and ID verification) to prevent vehicle crime, deter fraudulent requests, and ensure compliance with UK law enforcement expectations.

  3. Consent: When you voluntarily submit your contact details via our website quote forms.

3. How We Use Your Data

We use the information held about you in the following ways:

  • To dispatch a mobile technician to your precise geographical location.

  • To verify that you are the lawful owner of, or authorized agent for, the vehicle before executing vehicle security bypasses or programming keys.

  • To issue invoices, receipts, and process secure on-site payments.

  • To optimize our website performance and improve customer service experiences.

4. How Long We Keep Your Data

We do not store personal data longer than necessary for the purposes it was collected:

  • General Inquiry Data: Deleted within 12 months if no commercial booking is completed.

  • Invoices and Financial Transaction Records: Maintained for 6 years to satisfy UK tax and accounting obligations (HMRC).

  • Security Verification Data (V5C & ID Copies): If physical or digital copies are taken to protect against vehicle theft claims, they are stored securely in encrypted environments and securely destroyed or deleted within [Insert timeframe, e.g., 30 days / 6 months] after service completion, unless strictly required for ongoing legal or insurance compliance.

5. Data Sharing and Third Parties

We do not sell, rent, or trade your personal data to third parties for marketing purposes. Your information is only shared with:

  • Essential Service Providers: Trusted tech platforms that keep our business running, such as Wix (our website host) and secure mobile payment processors.

  • Law Enforcement: If legally requested, we will disclose vehicle verification records to the Police or anti-vehicle-theft government units to support active criminal investigations.

6. Your Data Rights Under UK GDPR

You hold specific statutory rights regarding the personal information we maintain:

  • Right of Access: You can request a free copy of the personal records we hold about you.

  • Right to Rectification: You can request that we amend inaccurate or incomplete records.

  • Right to Erasure ("Right to be Forgotten"): You can ask us to delete your personal data, provided it does not conflict with our overarching statutory obligations to retain business financial history or security logs.

  • Right to Restrict Processing: You can ask us to pause how your data is used.

To exercise any of these rights, please contact us using the details below. If you feel we have mishandled your data, you possess the right to lodge a complaint with the Information Commissioner’s Office (ICO) (www.ico.org.uk).

7. Security of Your Data

We use strict technical and organizational measures to prevent the unauthorized access, alteration, disclosure, or destruction of your personal information. Our website utilizes secure HTTPS encryption protocols, and any customer details managed on mobile operational devices are password-protected and encrypted.

8. Changes to Our Privacy Policy

Any changes we make to our Privacy Policy in the future will be posted directly onto this page. Please check back regularly to review any updates.

Contact Us

Questions, comments, and requests regarding this privacy policy are welcomed and should be addressed to:

  • Email: autoprog.co.uk

  • Phone: 07577937421

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